Front Desk Resume Samples Key Skills for Agents Clerks

Front Desk Resume Samples Key Skills for Agents Clerks Front Desk Clerk Resume SampleLeon Hellstrm5-Star Hotel Front Desk Clerkleon.hellstrom@gmail.com(718) 987-1234linkedin.com/in/leonhellstromSummary of QualificationsCurrent part-time university student enrolled in bachelors degree program in business management. 2+ years experience as hotel front desk clerk at busy, 5-star property. Seeking to leverage top customer appreciation award and personable, hard-working attitude to become the front desk agent for Chelsea Hotel.Work ExperienceHotel Front Desk ClerkJanuary 2017March 2019Brooklyn Heights Residences, Brooklyn, NYKey Qualifications ResponsibilitiesGreeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.Informed customers about payment methods and verified credit card data.Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.Provided information about hotel, restaurant, nearby attractions, ava ilable rooms, rates, and amenities.Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.Key AchievementsAwarded the 2018 Customer Appreciation Award from hotel management based on guest surveys.Front Office AgentJanuary 2016January 2017Milton Hotel Midtown, New York, NYKey Qualifications ResponsibilitiesEnsured compliance with hotel company standards and city hospitality policies.Managed invoicing and rate negotiation for large clients, business guests, and group tours.Confirmed group reservations and arranged personalized services for event attendees.Initiated and implemented upselling techniques to promote Milton Hotel services and facilities to maximize room occupancy and overall revenue.Instructed team members on hotel products, services, facilities, events, pricing, and policies to maintain a competent and transparent work environment.Key AchievementsEarned Employee of the Month award in June, 2016.EducationMajoring in Hospitality Bu siness Management (Bachelor of Science)Long Island University, Brooklyn, NYExpected Graduation: 2020Relevant Coursework: Lodging Management, Travel and Tourism Management, Recreation-Related Industries, Events and Conventions Coordination, Human Resources, Service Experience, Front Office Operations, Reception and Concierge Management.CSI High School for International Studies, Staten Island, NYGraduated 2016Key SkillsInvoicing PaymentsComputer Reservation SystemPoint of Sale (POS) Credit Card TerminalCourteous Customer ServiceVerbal Written CommunicationCertifications2017 Certified Front Desk Representative from the American Hotel Lodging Educational Institute (AHLEI)Awards2018 Customer Appreciation Award, Brooklyn Heights Residences2016 Employee of the Month Award (June), Milton Hotel MidtownLanguagesSwedish: Native ProficiencyFinnish: Limited Working ProficiencyWant to save time and have your resume ready in 5 minutes? Try our resume builder. Its fast and easy to use. Plus, yo ull get ready-made content to add with one click. See 20+ resume templates and create your resume here.Sample Front Desk ResumeSee more templates and create your resume here.One of our users, Nikos, had this to say:[I used] a nice template I found on Zety. My resume is now one page long, not three. With the same stuff.Create your resume nowCheck out other front desk and office-related resume guides:Help Desk Resume Sample GuideHospitality Resume Sample GuideFront Desk Receptionist Resume Sample GuideFlight Attendant Resume Sample GuideSecretary Resume Sample GuideNow, heres how to write a front desk resume:1. Choose the Best Format for Your Front Desk ResumeWhether its at a hotel reception or at the local car dealership, front desk clerks keep things organized so everything goes smoothly.Its the same hereYou need a great resume format to ensure its structured and easy to understand.So, adhere to these resume formatting rules:Start with your contact details in the resume header area at the top.Use clearly-defined headings to make each front desk resume section stand out.Use the best resume format: most front desk agents go with the chronological format.Choose a top resume font, and use white space to your advantage. No clutter!Unless the job ad explicitly asks for a Word document, send your resume as a PDF.Pro Tip: If youre applying to your first job as a front desk clerk, check out our no-experience resume guide for helpful tips on adding transferable skills and experience.2. Write a Front Desk Clerk Resume Objective or SummaryThat intro statement at the top of any resume for front desk jobs?Its called a resume profile, and it comes in two flavors: the front desk resume objective or front desk clerk summary.Each one is 34 lines long, and gives the office hiring manager or HR member a brief look at your front desk background, clerk skills, office experience, and career goals.AndLike a fire in the foyer, youve got to grab their attention with this introduct ion as soon as they begin.Which one to choose, though?Pick the resume summary if you have front desk job experience. This introduction type sums up your front desk skills and office-related experience. It also adds a key achievement with numbers to prove youre the candidate with the amenities theyre looking for.Select the resume objective if you have no reception job experience. This one talks up your front desk career goals, while still providing a numbered win to prove your capabilities.Pro Tip: The resume heading gets read first, of course, but that doesnt mean you must write it first. Instead, save it for last to make it easier to get those thoughts down.3. Create the Perfect Hotel Front Desk Job Description for a ResumeDoesnt matter if youre making a hotel front desk resume or a medical office front desk resumeGet the work experience section just right.How?Heres how to write the best front desk job description for resumes:Go chronologically by starting with your most recent job and going back from there.Place your job title on top, then dates worked, company name, and up to 6 bullet points outlining your front desk clerk duties for resumes.Reduce the number of front desk job description bullet points you give as you go further back, and include only the most relevant clerk accomplishments.Begin each entry with action words and verbs (e.g., initiated, mentored, etc.)Give them quantifiable accomplishments, not just standard job duties and front desk tasks.Target each resume to one job only!Pro Tip: Dont have front desk experience? Still list the most reception and front office-relevant job duties in your bullet points. Show off administrative tasks and secretarial responsibilities which you handled.4. Make Your Front Desk Clerk Resume Education Section ShineDont think your education resume section is important?Think again.To be the face of your company, youve got to put a good face on your hotel front desk resume with a perfectly structured education sectio n.Heres how to get it right:Have 5+ years of experience at the front desk? Add just your degree, major, and college name.Newer to reception? Add extra deets, such as academic accomplishments, extracurricular activities, and relevant hospitality coursework.Finished university? Dont include high school on your front desk resume.Still working on it? Add high school below your ongoing university entry.Pro Tip: Relevant coursework for hospitality jobs arent just those which relate to secretarial duties and reception tasks. Add coursework for your given industry, as well, such as your medical billing class if youre applying for a doctors office front desk position.5. Highlight Your Front Desk Skills for the ResumeFrom Microsoft Excel to juggling multiple tasks, youve got mad skills.But do they know it?Show the HR manager youre the best front office candidate with a perfect skills list.Front Desk Resume SkillsCustomer ServiceCourteousness ProfessionalismInterpersonal SkillsData EntryTime Management SkillsGuest Reservation SystemTechnical SkillsPoint of Sale (POS)Multitasking SkillsOrganizational SkillsWritten Verbal CommunicationOffice Administrative SkillsReceptionist SkillsUpselling PromotionDecision-Making SkillsMicrosoft Office / Google DocsConflict ResolutionHoweverDont just copy this list and paste it in your front desk resume.Do this, instead:List all relevant job skills you have, including soft skills and hard skills.Pull out the job ad where the front desk clerk position was advertised.Highlight front desk agent skills from their job requirementsthose are the best resume keywords to add to a resume.If one of your highlighted skills matches one on your list, add it to your front desk resume!Pro Tip: Front desk clerks require plenty of soft skills, such as empathy and communication. However, the hiring manager will value hard skills more (e.g., typing speed, invoicing), so pay special attention to the job description to look for these.When making a resume in our builder, drag drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building your resume here.Create my resume nowWhen youre done, Zetys resume builder will score your resume and tell you exactly how to make it better.6. Add Other Sections to Your Front Desk ResumeHeres the thingAll the other front desk candidates have the same resume sections as you do.You need to stand out if you want that call back for an interview.To make yours unique, add some extra resume sections.Here are great additions to a resume for front desk jobs:certifications on a resumelanguage skillsprojectsresume awardslicensesmembershipshobbies and interestsvolunteering on a resume7. Attach a Cover Letter for Front Desk Resumes53% of employers say a resume without a cover letter isnt enough.SoA cover letter is necessary.Whether its front desk or back office, give them one to talk about.Heres how to write a front desk clerk cover letter:Get your cover letter format in order b efore you begin.Start the cover letter in a compelling way.Talk up your office-related experience and any front desk duties.Add key achievements with numbers to verify your value.End the cover letter with a strong call to action.Weve also got some great cover letter tips to help you along. Check them out!Pro Tip: Dont forget to follow up on your application. Shooting off a quick email or making a brief call might be the thing that gets you hired.Got any questions on how to write a front desk resume? Need more hotel front desk resume samples? Not sure how to talk about clerk skills or office achievements? Get at us in the comments below, and thanks for reading!